Zoosk.com is one of the oldest dating sites. Launched primarily to be an online classified ad platform for dating and traditional online classifieds. Between 1993-95 the site went full swing as an online classified ad platform managing a variety of dating sites worldwide, which shorty after granted lifetime free membership terms to its initial users, since then, its member has grown significantly and continues upward. Zoosk.com aims to provide its paying members with an optimal worthwhile experience, and so comes with a guarantee that if you don’t find your ideal match in six months, they’ll give you an additional 6-month membership free.

HOW DOES IT WORK?

Signing up only takes a few minutes, simply provide your email address, date of birth, country, state, gender, sexual orientation and you’re all set! There is also an anonymous LGBT function upon registering. After establishing an account, you’ll be automatically redirected to the profile set up page, which is a short step-by-step process to fill in your profile with relevant details like height, body structure, relationship, personal details, and preferences. You’ll be directed to write a short (100 character) “About Me” description, and then you are required to upload a profile photo. There is no profile image approval, but users are expected to upload a decent image to the dating site. Once your profile is complete, email verification is not required, just log into your account using your login details. In terms of privacy, Zoosk implements security features to keep you protected.

USER OBJECTIVES

In addition to sending messages, users who pay premium membership will have access to 2 extra functions: 1. MatchPhone MatchPhone allows you to call another user through a custom number assigned by Match. Upon selecting this feature, Zoosk administrators will connect you through an anonymous line so you can speak freely without being monitored. If things don’t go smoothly, you can block the user. 2. Match Me Through Match Me, you can be featured as the top pick results of another member. Through this option, you’ll be paired up with another member who shares the same or similar interests as you. The Match Me option is only accessible for premium paid memberships and who meet the search criteria.

CUSTOMER SUPPORT

If you wish to contact customer service, they offer several options: Email: you can send your question through their web contact form. According to the type of question, they will respond by email within 48 hours. Phone Support: this is a service available to premium members in the United States, the contact info is found via the login page. Online Chat: online chat service is available Monday through Friday – 8 am – 5 pm central time, simply click the “Chat Now” icon.

CONCLUSION

The intuitive features Zoosk.com offers makes it fun and possible for members to make a perfect match. Zoosk Dating ensures that premium paying members get the most out of their money through their Match Guarantee. And now the downside: according to user complaints,  their limited customer service leaves many unattended, especially when trying to solve problems through the mobile app version.